FAQs
❓ FAQs
🛍 Products & Orders
What products do you offer?
We offer a range of print-on-demand and personalized products, including apparel, home décor, and custom gifts.
All products are made-to-order, which means they are created specifically for each order.
✏️ Personalization
Can I personalize my order?
Yes. Many products allow personalization options such as names, text, or images.
Available customization options are displayed clearly on each product page.
🚚 Shipping & Delivery
How long does shipping take?
Delivery times depend on where the product is manufactured.
Orders produced in the United States typically arrive within 6–12 business days.
Orders produced outside the U.S. typically arrive within 10–22 business days.
These timelines include both production and shipping time and are estimates.
💵 Shipping Costs
How much does shipping cost?
Shipping costs vary based on location, product type, and order size.
The final shipping fee is calculated automatically at checkout before payment.
🔄 Order Changes
Can I change or cancel my order?
Because our products are made-to-order, changes or cancellations may not be possible once production begins.
If you need help, please contact us as soon as possible after placing your order.
🔁 Returns & Refunds
What is your return policy?
Due to the custom nature of our products, returns and exchanges are accepted only if an item arrives damaged, defective, or incorrect.
Please contact us within 48 hours of delivery with clear photos.
📦 Damaged or Incorrect Orders
What if my order arrives damaged or incorrect?
We will offer a replacement or refund.
Please email us with your order number and photos of the item and packaging.
🔍 Order Tracking
How can I track my order?
Once your order ships, a tracking number will be emailed to you.
You may also track your order through our Track Your Order page.
📩 Customer Support
How can I contact you?
Email: autismcustomgifts@gmail.com
Customer support hours
Monday – Friday
9:00 AM – 5:00 PM (EST)