Last updated: August 10, 2026
This Shipping & Delivery Policy explains how made-to-order products are produced, shipped, and delivered by Autism Custom Gifts.
Where We Ship
Shipping is currently available to addresses in the United States, Canada, Australia, and supported European destinations. Available methods and charges are shown at checkout after the customer enters a delivery address. If no shipping method appears for a destination, we are not currently able to accept an order for that address.
Order Processing
All products are made-to-order. Production time is included in the estimated total delivery times below.
Estimated Total Delivery Time
- Products produced in the United States: approximately 6–12 business days.
- Products produced outside the United States: approximately 10–22 business days.
These estimates include production and shipping time and are not guaranteed delivery dates. Business days generally exclude weekends and public holidays.
Shipping Charges
Shipping charges and any available free-shipping offer are calculated and displayed at checkout based on the destination and the order’s eligibility.
Tracking
Once tracking information becomes available, it will be sent to the email address used for the order. Tracking may take some time to update after a shipping label is created.
Multiple Packages
Orders containing multiple products may arrive in separate packages because items may be produced at different facilities. Separate tracking details may be provided for each package.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address. If an address needs to be changed, contact us as soon as possible. Address changes cannot be guaranteed once production or shipment has begun.
Shipping Delays
Delivery estimates may occasionally be affected by carrier delays, weather, holidays, customs processing, high-volume periods, or other circumstances outside our direct control. We will provide available tracking information and assist with reasonable delivery questions.
Lost or Stalled Packages
If tracking has not updated for an unusually long period or a package appears to be lost, email autismcustomgifts@gmail.com with your order number. We will review the tracking information and assist where possible.
International Orders
International shipments may take longer because of customs processing. Import duties, taxes, or fees, if assessed, are determined by the destination authorities and are the customer’s responsibility unless checkout expressly states that they are included.
Contact Us
Email: autismcustomgifts@gmail.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)