Help Center
Answers, without the guesswork
Everything you need to know about made-to-order products, personalization, delivery, returns, tracking, and secure payments.
Made to Order
Every item is created especially after you place your order.
Delivery Estimates
About 6–12 or 10–22 business days, depending on production location.
Human Support
Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
Products & Personalization
What products do you sell?
Autism Custom Gifts offers print-on-demand physical gifts and accessories designed to celebrate meaningful people and stories. Available products and options are shown in our Shop.
Are products made-to-order?
Yes. All products are made after an order is placed. Production time is included in our estimated total delivery times.
Can products be personalized?
Some products offer personalization options. Please review the product page and carefully check all names, spelling, images, sizes, colors, and selections before ordering.
Shipping & Delivery
How long does delivery take?
Products produced in the United States typically arrive in approximately 6–12 business days. Products produced outside the United States typically arrive in approximately 10–22 business days. These estimates include production and shipping time and are not guaranteed delivery dates.
How much does shipping cost?
Shipping cost is calculated at checkout based on the delivery destination and the order’s eligibility. Any available free-shipping option will also be displayed at checkout.
Where do you ship?
Shipping is currently available to the United States, Canada, Australia, and supported European destinations. Checkout confirms whether a shipping method is available for a specific address.
How can I track my order?
Tracking is emailed when it becomes available. You can also use our Track Your Order page. Tracking may take some time to update after a label is created.
Can items from one order arrive separately?
Yes. Items may be produced at different facilities and arrive in separate packages with separate tracking details.
Orders, Returns & Support
Can I change or cancel an order?
Contact us as soon as possible. Changes or cancellations can only be accommodated before production begins and cannot be guaranteed. Once an order ships, it cannot be canceled. See our Order Changes & Cancellation Policy.
What is your refund and return policy?
Because products are made-to-order or personalized, we generally cannot accept returns for a change of mind, an incorrect size selection, or personalization entered incorrectly by the customer. We review damaged, defective, and incorrect items. See our Refund & Return Policy.
What if my item arrives damaged or defective?
Email autismcustomgifts@gmail.com within 48 hours of delivery. Include your order number, a description of the issue, clear product photos, and packaging photos when relevant.
What if I receive the incorrect product?
Contact us within 48 hours of delivery with your order number and clear photos. We will compare the item with the confirmed order and provide an appropriate resolution after review.
How do I contact customer support?
Email autismcustomgifts@gmail.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET). Include your order number when asking about an existing order.
Payment Security
Is my payment information secure?
Yes. Payments are securely processed through WooPayments and its payment partners. Autism Custom Gifts does not receive or store your full credit or debit card number or card security code.
Still need a hand?
Tell us what you need and include your order number when contacting us about an existing order.