Last updated: August 10, 2026
Because our products are made-to-order, production may begin shortly after an order is placed.
Requesting a Change or Cancellation
If you need to change or cancel an order, contact us as soon as possible at autismcustomgifts@gmail.com. Include your order number and clearly describe the requested change.
Before Production Begins
Order changes or cancellations can only be accommodated before production begins. We will review the order’s status and let you know whether the request can be completed.
After Production Begins
Once an order has entered production, we cannot guarantee that it can be changed or canceled. Personalized text, images, sizes, colors, quantities, and delivery details may no longer be editable.
After Shipment
If the order has already shipped, it cannot be canceled. Please review our Refund & Return Policy for information about damaged, defective, or incorrect items.
Address Changes
Contact us immediately if a shipping address is incorrect. Address changes cannot be guaranteed once production or shipment has begun. Customers are responsible for reviewing their delivery information before submitting an order.
Contact
Email: autismcustomgifts@gmail.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)